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Business accounts need to be able to reference programs in a cgi-bin directory, which includes a cgi program which generates the e-mail message sent out by Web page forms. So long as a good forms-to-email program is available in the host’s main cgi-bin, that may be all you need. If you or your Web site developer need to write custom programs, though, you’ll need your own cgi-bin directory. But here’s the problem. Most Web hosting ISPs allow FTP access to a cgi-bin directory but not Telnet access. This can significantly slow down programming development time. If you don’t have Telnet access, for example, you won’t be able to compile any programs written in C or C++. You have to rely on the ISP’s technical support to do that for you — when he gets around to it. ISPs say that limiting Telnet access helps them keep out hackers, which is true. But if it is at the cost of getting your Web site working, the cost may be too high
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